Local Authorities

Bettal Quality Consultancy has worked with many local authority providers and commissioning departments and is able to provide the following services:

o	Development /implementation of Quality Management Systems
o	Design, development and introduction of documentation control systems
o	Development of quality standards and audit tools
o	Development of specifications, quality standards and audit tools for Contracts Functions
o	Review and evaluation of services
o	Best Value Reviews
o	Consultation with service users, carers, general public, and other stakeholders
o	Staff consultation /surveys
o	Staff training, including audit training
o	Equality and diversity research, consultation, auditing and training
o	Working in partnership with local authorities and external agencies e.g. Business Link and LSCs to support and develop private and voluntary care providers

More recently, Bettal Quality Consultancy has developed a new approach to measuring improvements in care services and ensuring effective contract compliance, based upon our work with a number of commissioning and contracts departments.

Outcomes based Commissioning and Continuous Improvement

The need to continually improve care services is at the heart of the central government agenda. Commissioners and contracts officers are charged to ensure that contracts and service specifications deliver improvements in the quality of people's lives as a result of the service they receive.

Outcomes based commissioning means that providers are required to deliver services to meet the outcomes set in a contact service specification and agreed in the service users care plan.

A good service specification is only part of the process of achieving improvement. It will give a clear statement to providers of the expectations of the contract; but will not measure any improvements to the service.

Bettal Quality Consultancy's approach involves a multi-stage model, including

o	The development of an Outcomes-based Service Specification.
o	Seeking Service Users views
o	Supporting Providers in self-assessment
o	Audits to maintain Continuous Improvement.

Please contact our consultants for further information on our services by calling 016977 41411 or emailing info@bettal.co.uk.

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